The World’s Best Airport 2024, Hamad International Airport, is synonymous with luxury and efficiency. It is renowned for its world-class amenities, including amazing shopping and dining outlets, unique experiences, and other services designed to enrich the travel experience. Among these standout features is the state-of-the-art e-gate system, a convenience that simplifies and expedites the immigration process.
What are e-gates?
E-gates are self-service digital immigration systems that facilitate a quicker transit through both departures and arrivals at Hamad International Airport. These advanced kiosks allow travellers to scan their valid passports or Qatar IDs (QID) for immediate verification of their travel information, eliminating the need for direct interaction with immigration officers.
Who can use the e-gates at Hamad International Airport?
- Qatar citizens and residents, including children over 130 cm in height, can utilize their passports or Qatar IDs (QID).
- GCC citizens may use their passports.
- Qatar Visa Center visa holders can also access the e-gate using their passports.
Note: GCC and other visa holders are permitted to use the e-gate on their second visit with the same valid visa. All first-time arrivals must go through manual immigration checks.
Tips for Families Travelling with Children
- Before attempting to use the e-gate system, it’s wise to ensure your children meet the 130 cm height requirement for eligibility.
- Starting from 13 January 2025, only certain e-gate kiosks will operate for young travellers, with staff on hand to assist and guide them through the process.
How to Use the E-Gates at Hamad International Airport
- Step up to the e-gate kiosk and scan either your passport, Qatar ID (QID), or the Qatar Digital ID app. A screen above the scanner will guide you on how to properly scan your document.
- Once your document is verified, the initial barrier will open. Stand in the designated spot marked on the floor and prepare for a biometric scan. Be sure to remove glasses, face masks, or any items that might obscure your face.
- As instructed on the main screen, stand at the designated spot and look at the camera. Wait for the biometric scanner to record your eyes, and follow any instructions for fingerprint scans (if required). The main screen will guide you throughout the process.
- After your information has been matched and verified, the final gate of the kiosk will open, allowing you to pass through freely.
Note: Each e-gate can accommodate only one individual at a time. Travellers waiting in line should ensure they’re standing in front of the designated area, allowing room for those using the e-gates.
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Source and cover image credit: Ministry of Interior, Hamad International Airport
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